Job Description: Visitor Services Associate - IMAX Theater Usher

(Part-Time, Hourly)


Chief Objectives of the Position:

To greet Center visitors in a friendly and positive manner; efficiently facilitate sales and transactions; and correctly answer inquires for information about the Center’s exhibits, products and films.


  • • Coordinate opening and closing theater door with IMAX Projectionist.
  • • Greet visitors and retrieve theater tickets from guests entering the auditorium ensuring that all tickets    have the correct date and show time. Direct visitors in the appropriate direction.
  • • Assist all handicapped guest by offering to take them to the elevator or assisting them to their seat.
  • • Assist latecomers to their seats and assist visitors who have left the theater and must re-enter. Using a    flash light to guide them in.
  • • Walk through the theater during the performances to make sure everything is working properly and that    there is no filming or inappropriate behavior going.
  • • Prepare theater for next scheduled show, by walking through aisles looking under seats for lost items or    trash.
  • • Understand the basic aspects of the Center and the IMAX Theater to answer basic visitor questions.    Refer more difficult questions the Lead IMAX Associate or the Director of Visitor Services.
  • • Complete and follow daily procedures forms.
  • • Ensure that work area is neat and orderly at all times.
  • • Assist the Manager or Director of Visitor services in directing or controlling guests during emergency    situations.
  • •Follow daily procedures for maintenance of 3D glasses and equipment.
  • • Follow procedures for distribution, retrieval of glasses, maintaining a daily inventory log sheet. Report    any discrepancies to Lead Theater Associate or the Manager on duty.
  • • Serve as a backup for the café associates and ride attendants during break periods or whenever    needed.
  • • Other duties as assigned.


Required Qualifications and Experience:

High school diploma or equivalent and a minimum of one year’s experience in sales, customer service and cash handling required. Must have excellent customer service skills, ability to work in a team environment with minimum supervision. Knowledge of standard cash register, calculator and basic computer skills. Weekends, holiday, and evening required.


Apply Online or Download the Application and fax (757.727.0898) a resume including 3 references.

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Applications are available at the Admissions Desk of the Virginia Air and Space Center.

600 Settlers Landing Road, Hampton, VA 23669

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